1. Who controls your information and why we process it
EarlyBug is the data controller. We process only the minimum information needed to answer support requests, reproduce issues, resolve purchase or service disputes, and comply with Korean consumer-record obligations.
Your saved clocks, display preferences, theme, and seven-day trial window remain on your device and App Group container. They are not sent to an EarlyBug server.
2. Information we process and how we receive it
Information you choose to provide for support
- Required: an email address or phone number for a reply, and your message
- Optional: sender name, iPhone model, iOS version, clock name, screenshots, and purchase details you attach
We receive this information by email, phone, or the App Store developer-contact channel. Do not send government identifiers, health information, payment-card numbers, or account passwords.
Information stored only on your device
Saved and selected clocks, display format, 12/24-hour preference, app theme, trial start and end dates, and Apple-verified Pro Lifetime Access status. EarlyBug cannot access this local information.
Support-site requests
Hosting infrastructure may transiently process an IP address, browser and device information, request time, and requested URL to deliver and secure the site. EarlyBug uses no analytics, advertising SDK, tracking pixel, or cookie and does not separately store or analyze these request details.
3. Legal bases and retention
For users in the EEA or UK, our legal bases are performance of a requested service or contract, compliance with legal obligations, and legitimate interests in operating a secure support service. We rely on consent only where applicable law specifically requires it; consent may be withdrawn without affecting earlier lawful processing.
| Record | Retention | Reason |
|---|---|---|
| Support and dispute correspondence | Three years after the inquiry is closed | Korean e-commerce consumer complaint and dispute record obligation |
| On-device settings and trial window | Until you remove the clock or delete the app | Providing the feature you requested |
| Pro purchase record | Under Apple’s applicable legal and retention policies | App Store transaction independently managed by Apple |
4. Third parties, processors, and international transfers
We do not sell personal information or share it for advertising. We disclose it only with your direction, when required by law, or to the service providers below for the stated purpose.
| Provider | Purpose and data | Location | Retention |
|---|---|---|---|
| Google LLC (Gmail) | Receiving and storing support email: sender name, email, message, and attachments | United States and other Google processing locations | Three years after the inquiry is closed |
| OpenAI, L.L.C. / Cloudflare, Inc. | Hosting and securing the support site: IP address, browser/device information, request time, and URL | United States and service-processing locations | Only as operationally necessary; EarlyBug does not separately retain it |
Transfers are made as needed to provide the service you request and under safeguards required by applicable law, including adequacy decisions or standard contractual clauses where applicable. You may contact us by phone instead of using the site or email.
Apple independently handles App Store payment, receipt, and refund information under Apple’s privacy policy. The app reads only the verified product identifier and current entitlement on-device; it does not receive your card number or Apple Account password.
5. Deletion and security
We delete personal information without undue delay when its purpose or retention period ends. Electronic records are deleted using methods intended to prevent recovery; records subject to a legal hold are segregated and deleted when that period ends. On-device data can be removed by deleting a clock or the app.
We use iOS-protected app and App Group storage, restrict support-information access to what is necessary, use provider security controls, and minimize copying and transmission.
6. Your rights
Depending on where you live, you may request access, correction, deletion, restriction or suspension, portability, or object to processing. You may withdraw consent and lodge a complaint with your local supervisory authority. We will verify the requester and respond without undue delay.
- Email: zzzjinwook98@gmail.com
- Phone: +82 10-5603-5215
- Mail: 서울특별시 구로구 도림로6길 15-6, 201호(구로동), Republic of Korea
7. Cookies, tracking, children, and automated decisions
The support site does not use cookies, analytics, personalized advertising, or tracking pixels. The app does not collect IDFA or track users.
The service is not directed to children under 14 and is not intended as a child-directed service under other applicable age thresholds. We do not knowingly collect children’s personal information. We do not make AI-based decisions that produce legal or similarly significant effects.
8. Data Protection Officer and contact
- Business name
- 얼리버그
- Representative
- Jinwook Hong
- Business registration no.
- 573-70-00554
- E-commerce report no.
- 2026-서울구로-0897
- Business address
- 서울특별시 구로구 도림로6길 15-6, 201호(구로동)
- Contact
- zzzjinwook98@gmail.com · +82 10-5603-5215
Jinwook Hong, Representative, serves as the Data Protection Officer and support contact.
9. Remedies and complaints
Korean users may contact the Personal Information Dispute Mediation Committee at 1833-6972 or the KISA Personal Information Infringement Report Center at 118. EEA and UK users may also complain to the supervisory authority where they live or work.
10. Changes to this policy
We will post changes on this site at least seven days before they take effect, or at least 30 days before a materially adverse change.
Revision history: First issued and effective September 1, 2026.